Operations Manager
Jobs >>

purpose of the job:

To manage the operations and ensure staff follow processes and provide customer service within set SLA’s

responsibilities:

• Must be able to use all Software Applications used by the company.
• Provide customers with telephonic feedback where required.
• Managing escalation on unresolved or urgent issues. 
• Handling difficult customers professionally and respectfully. 
• Must interact with technical personnel and fellow managers. 
• Perform all administrative functions required by department, e.g.. job capturing, quoting, invoicing, generating reports, updating systems, etc
• Ensure that all administrative functions in relevant departments are consistently conforming to required specifications.
• Must be able to swap between administrative rolls, e.g. Fill in for, or assist a colleague.
• Daily operational reporting on repairs status and customer issues.
• Responsible for all personnel in the workshop.  
• Responsible for all functions relating to correct procedures processes, feedback and interaction with the company's customers. 
• To perform any other tasks requested from time to time(in consultation and the employee), relevant to the continual progress of business activities.

competencies:

• delivering results & meeting customer expectations
• ability to work independently
• coping with pressure
• flexible and willing to work in a team
• achieving personal work goals & objectives
• working with people

experience:

• Must have knowledge, understanding and experience of computers and all associated peripherals. 
• Must have experience in working in a service environment.
• Must have experience in management.  
• Good understanding and drive for customer satisfaction
• Good communication skills - written and verbal
• Must be able to perform well under stress / pressure 
• Must be a good motivator of people.  
• Must have a good understanding of warranty and other processes relating to the computer service industry
• Good understanding of logistics  
• Good understanding of stock control  
• Good understanding of the company's financial systems and requirements    
• Good understanding of job tracking systems 
• Must be able to operate independently  
• Operational experience in support and maintenance
• Operational experience in the Microsoft operating systems and Office Suite applications   
• Hands-on experience of hardware and software problem resolution.

education:

• minimum grade 12 or equivalent NQF qualification
• relevant technical / electronics qualification
• 3  A+  and  N+  qualifications would be a definite advantage in securing this position

date of appointment:

• ASAP

Please indicate the job title of the position, as well as your e-mail address on your application.
Applications:  Contact Person Belinda Fourie
Applications:  Email Address hr@letmerepair.co.za
Applications:  Closing Date 23 March 2010