Technical Support Call Centre Agent
Posted on 08.03.2010
Jobs >>

purpose of the job:

responsibilities:

• to ensure quick, accurate and efficient diagnosing of fault and logging of call
• to maintain quality agreed benchmarks

competencies:

• delivering results & meeting customer expectations
• ability to work independently
• coping with pressure
• flexible and willing to work in a team and if required willing to work longer hours
• 100% focused and dedicated to customer satisfaction
• proactive in keeping the customer informed
• must have good telephone soft skills and completely fluent in English and Afrikaans

experience:

• 3 years hardware break fix experience on HP PSG (laptops) products

education:

• minimum grade 12 or equivalent NQF qualification
• relevant technical / electronics qualification
• A+ would be a definite advantage in securing this position

date of appointment:

• ASAP

Please indicate the job title of the position, as well as your e-mail address on your application.
applications:  contact person Belinda Fourie
applications:  email address hr@letmerepair.co.za

applications:  cosing date 19 March 2010