Hotline
- 1st level support (welcome desk)
- 2nd level support (fault diagnosis)
- 3rd level support (phone fix)
- Carrier management
|
|
Spare Parts and Stock Management
- Just in time parts management
- Spare parts control
- Return to vendor processes
- Parts salvage
- Inventory and Stock control
- Pick, Pack & Ship activities
- 14.000 bin location, fully automated ESD conform warehouse
|
Logistics
- Single swap
- Double swap
- Collect and return (Pick up and return)
- DOA management
- Market returns and credit note management
- 2 Man onsite repair service for LCD and Plasma TV
|
|
Consulting
- Logistics
- After-sales-service
- Outsourcing
- De-skilling of repair processes
- Reverse engineering
- Service concepts
- Merger & acquisition
|
Repair
- Whole unit Repair
- Refurbishment
- 1st Level (Full replacement unit SWAP)
- 2nd Level repairs
- 3rd level mainboard repair (SMT + BGA)
- LCD and Plasma panel (TAB,COG + POL)
|
|
Assembly of: 26"- 50" LCD and Plasma TV, TFT Monitors / External Hard Drives / Set Top Boxes
- SKD assembly ( Semi Knock Down )
- CKD ( Component Knock Down )
- Component sourcing
- Packaging development
|
Returns Management
- Low $ products like MP3 players, USB Sticks etc
- High $ returns and refurbishment of CE and Brown Goods
- Low $ returns and destruction of “non refurbish” products
- Dismantling for parts and raw materials for economic disposal
|
|
Partner Management in Europe and Africa
- Offer our manufacturers one point of contact for EMEA
- Offer a central invoicing for the whole region
- Roll out of EMEA common process throughout defined regions in EMEA
- Manage a central IT offering our Manufacturers one IT interface and common reporting in all regions
- Central spare parts managed in one site and pick pack and ship activities on demand
- Central RTV components management
|
