Products & Services


hotline
 

Hotline

  • 1st level support (welcome desk)
  • 2nd level support (fault diagnosis and parts dispatch for In Home / On Site technicians)
  • 3rd level support (phone fix)
  • Carrier Management
  • Questions and Answers help desk

logistics
 

Logistics

  • Customer drop off points
  • Send in / Carry in
  • Single swap
  • Double swap
  • Collect and return (Pick up and return)
  • DOA management

repair
 

Depot Repair

  • Whole unit Repair
  • Refurbishment
  • 1st Level (Software & Full replacement modules)
  • 2nd Level repairs
  • 3rd level mainboard repair (SMT + BGA)
  • LCD and Plasma panel (TAB,COG + POL) repair

parts
 

Spare Parts & Stock Management

  • Just in time parts management
  • Spare parts control
  • Return to vendor processes
  • Parts salvage
  • Inventory and Stock control
  • Pick, Pack & Ship activities
  • Parts recovery and repair
  • Central spare parts management and distribution
  • Central parts distribution to own and ASC In Home / On Site repair technicians

returns
 

Returns Management

  • Screening and replace for low $ products like MP3 players, USB Sticks etc
  • Screening with Asset recovery for High $ returns and refurbishment of CE and Brown Goods
  • Dismantling for parts and raw materials for economic disposal

partner
 

Partner Management in Europe, Mid East and Africa

  • Offer manufacturers one point of contact for EMEA
  • Offer a central invoicing for the whole region
  • Roll out of common process in EMEA
  • Manage a manufacturers ASC network in all regions where no LetMeRepair subsidiary is available through our WEB based IT system. Offering Manufacturers one IT interface and common reporting in all regions

onsite
 

In Home / On Site Repair

  • In home / On site repair service for Notebooks, Public Display & LCD TV

managed
 

Managed Services

  • Customer walk in centers / drop off points
  • Retailer service desks
  • Customer Service Plaza