Products & Services



  • 1st level support (welcome desk)
  • 2nd level support (fault diagnosis and parts dispatch for In Home / On Site technicians)
  • 3rd level support (phone fix)
  • Carrier Management
  • Questions and Answers help desk



  • Customer drop off points
  • Send in / Carry in
  • Single swap
  • Double swap
  • Collect and return (Pick up and return)
  • DOA management


Depot Repair

  • Whole unit Repair
  • Refurbishment
  • 1st Level (Software & Full replacement modules)
  • 2nd Level repairs
  • 3rd level mainboard repair (SMD + BGA)
  • LCD and Plasma panel (TAB,COG + POL) repair


Spare Parts & Stock Management

  • Just in time parts management
  • Spare parts control
  • Return to vendor processes
  • Parts salvage
  • Inventory and Stock control
  • Pick, Pack & Ship activities
  • Parts recovery and repair
  • Central spare parts management and distribution
  • Central parts distribution to own and ASC In Home / On Site repair technicians


Returns Management

  • Screening and replace for low $ products like MP3 players, USB Sticks etc
  • Screening with Asset recovery for High $ returns and refurbishment of CE and Brown Goods
  • Dismantling for parts and raw materials for economic disposal


Partner Management in Europe, Mid East and Africa

  • Offer manufacturers one point of contact for EMEA
  • Offer a central invoicing for the whole region
  • Roll out of common process in EMEA
  • Manage a manufacturers ASC network in all regions where no LetMeRepair subsidiary is available through our WEB based IT system. Offering Manufacturers one IT interface and common reporting in all regions


In Home / On Site Repair

  • In home / On site repair service for Notebooks, Public Display & LCD TV


Managed Services

  • Customer walk in centers / drop off points
  • Retailer service desks
  • Customer Service Plaza


Customer Support - online repair status
Smartphone Reparatur Shop
Latest News

Durchführung von ESF geförderter Weiterbildung

Die Weiterbildungsseminare „Vom Kollegen zum Vorgesetzten I“, „Teamleiter IHK“ und „Betriebsverfassungsgesetz für Arbeitgeber I“ werden durch das Ministerium für Arbeit, Soziales, Gesundheit, Frauen und Familie aus Mittel des Europäischen Sozialfonds gefördert.

ESF Webseite des Landes Brandenburg

Webseite der Europäischen Union

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